Call Recording

 

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Increasing compliance regulations across multiple industry sectors has seen a notable increase in the requirement to record calls for both inbound and outbound telephony. However, it is also a valuable asset used to drive, monitor and improve the quality of your customer service and support.

 

Call recording software can be implemented for a wide variety of reasons as it means you can recall verbal agreements with customers at the click of a mouse to clarify situations and resolve disputes with minimal fuss

 

Call recording can be utilised in a number of ways including monitoring staff performance, evaluating marketing campaigns and promotions, improving customer service and recording transactions.

 

Setel can provide a number of call recording options to unify the recording of mobile, VoIP and fixed line calls in a single package. All options that are fully compliant with regulatory requirements set out by the FSA that update regularly to ensure that your business remains fully compliant when regulations change.

 

A variety of cost effective packages are available enabling you to tailor a solution to exactly match your requirements accompanied by a maintenance plan to suit your business needs.

Services

Network Services
Network Services
Hosted Telephony
Hosted Telephony
Business Mobile
Business Mobile
Satellite Solutions
Satellite Solutions
Value Added Services
Value Added Services

Overview